At W11 Opera we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.
· How W11 Opera may obtain your personal information
· What information we collect
· How we will use that information
· Who we share your information with and your choices regarding your information we hold
· This policy is written in accordance with the Data Protection Act 1998
How do we obtain your personal information?
You may give us your information in order to sign up for one of our activities, when you contact us with an enquiry, to order products and services from us, seek assistance, make a donation to us, fundraise on our behalf, or otherwise give us personal information.
What information do we collect?
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details, as well as information relating to your health or personal circumstances.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership. We would only collect sensitive personal information where there is a clear need to do so such as participation within a rehearsal situation (allergies, health information), to ascertain what services are required to support you. Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.
How do we use your information?
We use your personal information to give you the information, support, services, or products you ask for.
We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information to look into, and respond to, complaints, legal claims or other issues.
We use your personal information to claim Gift Aid on your donations.
We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and the reach of our work.
We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, and fundraising activities and how you can donate to us.
You can let us know if you would prefer not to receive these communications at any time by emailing firstname.lastname@example.org or writing to our Company Manager.
Who do we share your information with?
We will not share or sell your details to any third parties.
We may share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights. We may also share your information with the emergency services if we think there is a risk of serious harm or abuse to you or someone else.
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, W11 Opera cannot guarantee the security of any information you transmit to us and you do so at your own risk.
The W11 Opera website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.
If you’re 16 or under
If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with any personal information.
Accessing and updating your personal information
You can request access to any information we hold about you by contacting our Company Manager at email@example.com. Equally, please let us know of any changes to your personal information.
You can also let us know if you would no longer like to receive communications from us.
Changes to this policy